ITIL method


ITIL is a method defined by OCG and is described as follow:

A set of Best Practice guidance for IT Service Management. ITIL is owned by the OGC and consists of a series of publications giving guidance on the provision of Quality IT Services, and on the Processes and facilities needed to support them. See for more information.
Dixit .


Ignace Clarysse ICT bvba/sprl - Profile Ignace Clarysse
Company Period Description
Telindus (Belgacom) for Eandis Nov. 2009 - Sep. 2010

Ignace Clarysse was responsible for the SAP outsourcing bids for Eandis, a utility sector company, at Telindus (Belgacom). The outsourcing was structured using the ITIL processes. He was responsible for bids above 100.000 € and his project teams have to deliver one or more bids a week. He was responsible for:

  • The communication with the client,- Eandis,- suppliers as HP, OPNS, Glime, and the resource delivery departments of Telindus and Belgacom;
  • Plan, schedule and monitor resources in the bid-team. The proposals have to be ready within a delay specified by the client;
  • Define the solution, evaluate budget, planning and risks;
  • Quality check and review.

Ignace Clarysse managed proposals for:

  • SAP HR, BW and datawarehousing;
  • IAM;
  • WEB foundations (definition of templates for 2- and 3-tier WEB-applications and the needed infrastructure);
  • Wireless network;
  • Infrastructure.
Atos Origin Feb. 2000 - Mar 2009 ...
Cap Gemini Apr. 1997- Feb. 2000 ...
Cimad Consultants Jan 1990 - Apr. 1997 ...